Start with your service terms.
Read the Fibre Service Terms first, then choose the policy that answers your question. Your accepted quotation or service agreement sets the specific terms for your connection.
01
Fibre Service Terms
Understand your fibre service, your responsibilities and how your service agreement applies.
02
Acceptable Use Policy
Simple rules that protect your connection, other customers and the fibre network.
03
Privacy Policy
How your enquiry, account, connection and payment information is handled under POPIA.
04
Refunds & Payments
A clear route for activation problems, payment errors, refund requests and cancellations.
05
Contact & Complaints
One email address for policy questions, refund requests, privacy concerns and written notices.
Need help with a policy or payment?
Email your question with your account or order reference. For a new project, use our enquiry form.