At a glance
- Send policy correspondence to payments@vpsolutions.io.
- Include your service reference and the outcome you are requesting.
- Protect your account by leaving passwords and PINs out of your email.
Contact Vantage Point
Vantage Point Solutions (Pty) Ltd
Registration: 2019/486877/07
11 Baleta Villas, Baleta Avenue, Boskruin, 2188
South Africa
Send policy questions, refund and payment requests, privacy concerns and legal notices in writing to this email address.
Help us understand your request
- Include your name, account or order reference and service address.
- Explain the issue and when it happened.
- For a payment concern, include the transaction reference and payment confirmation.
- Describe the outcome you are requesting.
- Attach relevant correspondence or equipment details where useful.
Do not include passwords, PINs, full payment-card details or unnecessary personal information.
Raising a complaint
Use a clear subject line such as “Fibre service complaint”, “Refund request” or “Privacy request”. If you are following up, include the earlier correspondence or reference so the issue can be traced.
Describe the issue and your requested resolution. Any service-response commitments, payment remedies and escalation arrangements in your agreement remain applicable.
Privacy concerns
Our Privacy Policy explains your data-protection rights and the route to the Information Regulator if you wish to raise a POPIA complaint.
Starting a new project
For a new connectivity project or quotation, use our project enquiry form. For an existing service or policy matter, use the email address above.