At a glance
- We use information needed for enquiries, service delivery and support.
- We do not sell your personal information.
- You can request access, correction or deletion, subject to applicable law.
What this policy covers
This policy covers information supplied through our website, direct correspondence and the administration and support of your fibre service. Vantage Point Solutions (Pty) Ltd is the responsible party.
Company registration: 2019/486877/07. Contact address: 11 Baleta Villas, Baleta Avenue, Boskruin, 2188.
Information we collect
We collect information needed for the relevant enquiry or service. Depending on the interaction, this may include:
- Your name, company and contact details.
- Your service address and property or project details.
- Account, order and support references.
- Equipment or device identifiers, including MAC addresses where needed for service delivery or troubleshooting.
- Connection timestamps and data usage totals where needed to administer the service.
- Payment confirmations and billing records.
The website enquiry form collects the fields you choose to submit, including a callback number.
Personal content
We do not require access to your browsing history, messages, calls or personal content to handle an enquiry or payment issue. Do not include passwords or unnecessary private information in a support request.
The service and payment records described above are separate from the content of your communications.
How information is used
- Responding to enquiries and preparing site surveys, quotations or proposals.
- Activating and managing fibre services.
- Billing, payment reconciliation and investigating refund requests.
- Customer support and troubleshooting.
- Network performance, security and fraud detection.
- Lawful business administration and compliance.
An enquiry does not subscribe you to marketing messages. Any optional marketing communications are handled in accordance with applicable consent and opt-out requirements.
Retention and protection
We retain information for as long as needed to handle the enquiry, provide the service and meet legitimate business or legal requirements. It is then deleted or handled in accordance with those requirements.
We take reasonable technical and organisational measures to protect information against loss, unauthorised access and misuse.
Website enquiries
Website enquiries are delivered securely to our business mailbox to help us respond to your request. This website does not use advertising trackers or analytics identifiers.
If you prefer email, use the policy contact below. Share only the information needed to explain your enquiry.
Your rights and privacy contact
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information or delete information, subject to lawful retention requirements.
- Object to processing where applicable.
- Raise a concern about the way your information is handled.
Send requests to payments@vpsolutions.io. We may need to verify your identity before disclosing or changing personal information.
You may also lodge a complaint with the Information Regulator (South Africa).
Policy updates
The current Privacy Policy will be available on this page, with the date of the latest update shown above.